Call Center - Telemarketing - Back Office Services
- Customer Service
- 24-hours customer service hotline
- technical 1st and 2nd level support
- secretarial services
- order taking
- automated IVR systems
- after sales support
- Telemarketing
- new customer acquisition
- win back
- appointment scheduling
- address evaluation & qualification
- up & cross selling
- retention campaigns
- customer satisfaction calls / surveys
- mistery calls/shopping
- training & consulting
- Back Office and Fulfillment
- data capturing
- account management
- letter shop
- packaging
- delivery services
- Web, Email & SMS Services
- email & web support
- active email & SMS marketing
- web support & information delivery
- interactive chat services
- Address Management & CRM
- address evaluation and qualification
- address delivery
- address storage
- building CRM strategies & structures
